Aligner Transition Update

Dear Doctors,

We at HSO are dedicated to increasing our quality of service to you. In doing so, we successfully migrated all our aligner cases for the US to be fabricated in the US.

We thank you in advance for your patience and understanding as we transition the manufacturing lab to the US. During this transition, you may experience longer wait times to receive your case resulting from the increased volume. We are operating at full capacity and expect to fully recover from the transition in the coming week. Our team will expedite processes without compromising on quality and integrity of our product and services. Your support, loyalty, and patience drive us to work hard and make improvements that will ultimately create even more success very soon.

With this transition, you can expect higher case quality based on the time we spend on each case.

The benefits to you and your patients will be:

• Faster delivery times due to the location of the manufacturing facility.
• Increased treatment planning capacity with more treatment planners.
• Better shipment tracking.
• Automated order entry to avert opportunities for human error.
• Quality treatment planning, materials, and manufacturing processes

Your cases may experience a slight delay due to recent enhancement efforts. As we implement these changes, we appreciate your support, loyalty, and patience. We will continue to work to deliver improvements to our process and product… more to come!

Thank you, 

The Henry Schein Orthodontics Team